Terms of Service

1. Eligibility

You must be at least 16 years old to create or use a TugVote account.

By creating an account, you represent that you meet this age requirement.

You are responsible for ensuring that your use of TugVote is permitted under the laws applicable to you.

2. Your Account

Some TugVote features require an account.

When creating and using an account, you agree to provide information required for the service and to keep your account credentials secure.

You are responsible for activity conducted through your account, except to the extent that responsibility results from circumstances outside your reasonable control.

You must not:

• impersonate another person;
• access or attempt to access another user's account without authorization;
• share or obtain account credentials for abusive or unauthorized purposes;
• circumvent account restrictions or suspension; or
• use TugVote in a manner intended to compromise the security of another account or the service.

You should contact tugvote@noverdane.com if you believe your account has been accessed without authorization.

3. TugVote Face-Offs and Voting

TugVote provides curated face-offs in which users can choose between available sides and participate in voting.

Face-offs are provided by TugVote. Users do not currently create their own face-offs.

Unless a feature expressly provides otherwise, each account may cast one ordinary vote in a face-off. Certain TugVote features may allow Tug Coins to add additional support associated with a vote.

Face-offs may have defined start and end times. TugVote may schedule, close, archive, modify, or remove face-offs as necessary to operate the service.

Voting on TugVote is intended as participation in the TugVote service. TugVote polls should not be treated as scientific or representative public-opinion polling unless expressly stated otherwise.

4. Tug Coins

Tug Coins are virtual items used within TugVote. Users may earn Tug Coins through eligible participation or rewards and may use them for available TugVote features, including adding support to votes.

Tug Coins:

• are virtual items for use within TugVote;
• are not legal tender or real-world currency;
• do not represent a bank account, deposit, or stored monetary balance;
• have no guaranteed cash value; and
• may not be redeemed for cash unless TugVote expressly introduces a lawful feature providing otherwise.

Tug Coin balances and functionality may be subject to technical, security, anti-abuse, or service rules.

TugVote may also offer Tug Coins for purchase through supported app-store billing systems. Where purchases are available, the purchase may be subject to additional payment, refund, and platform terms provided by the applicable app store.

5. User Content

TugVote allows users to submit content through community features, including comments and profile information.

You retain any rights you have in content you submit.

By submitting content to TugVote, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and otherwise use that content as reasonably necessary to operate, provide, secure, moderate, and improve TugVote.

This license does not transfer ownership of your content to us.

You are responsible for content you submit and for ensuring that you have the rights necessary to submit it.

6. Community Conduct

You must not use TugVote to post, promote, facilitate, or engage in content or behavior that:

• is unlawful;
• threatens, harasses, or targets others for abuse;
• promotes or meaningfully facilitates violence;
• contains unlawful hateful or discriminatory content;
• sexually exploits or endangers minors;
• violates another person's privacy;
• infringes intellectual-property or other legal rights;
• contains malicious software or harmful code;
• is spam or is intended to manipulate the service through automated or deceptive activity;
• attempts to interfere with TugVote's security or normal operation;
• fraudulently manipulates voting, Tug Coins, rewards, achievements, or other service features; or
• otherwise violates these Terms or applicable TugVote community rules.

More detailed rules for community participation are provided in the TugVote Community Guidelines . See also our Child Safety Standards .

7. Reporting and Moderation

Users may report comments through TugVote's reporting functionality.

Reports may be reviewed by TugVote administrators. A report may be dismissed where no action is considered necessary, or a reported comment may be removed.

We may take reasonable moderation or enforcement action where we believe content or conduct violates these Terms, the Community Guidelines, applicable law, or creates a security or abuse risk.

Moderation decisions may depend on context and available information. The existence of a report does not by itself mean that reported content violates TugVote's rules.

8. Account Suspension

TugVote may suspend an account where reasonably necessary to enforce these Terms or the Community Guidelines, respond to abuse or security concerns, or protect TugVote or its users.

A suspended account cannot access authenticated TugVote functionality while the suspension remains in effect.

Suspension does not itself constitute account deletion.

A suspension may later be removed where appropriate.

If you have questions concerning an account suspension, you may contact tugvote@noverdane.com .

9. Account Deletion

You may permanently delete your TugVote account through the account-deletion function available in your profile.

Account deletion cannot be undone.

If you cannot access the app, you may request account deletion by contacting tugvote@noverdane.com from the email address associated with your account. We may need to verify account ownership.

Additional information is available on the TugVote Account & Data Deletion page and in the TugVote Privacy Policy.

10. Intellectual Property

TugVote, including its software, interface, branding, designs, graphics, text provided by TugVote, and other service materials, may be protected by copyright, trademark, and other intellectual-property laws.

Except for rights expressly granted to you under these Terms, no rights in TugVote or Noverdane intellectual property are transferred to you.

You may not copy, distribute, sell, license, reverse engineer, exploit, or create derivative works from protected parts of TugVote except where permitted by applicable law or with our permission.

These restrictions do not limit rights that applicable law does not permit us to restrict.

11. Service Availability and Changes

We aim to keep TugVote available and functioning, but we do not guarantee uninterrupted or error-free availability.

TugVote may experience maintenance, technical problems, network failures, security incidents, or circumstances outside our reasonable control.

We may modify, add, remove, suspend, or discontinue features where reasonably necessary to develop, maintain, secure, or operate the service.

Where required by applicable law, we will provide appropriate notice concerning changes that materially affect your rights.

12. Third-Party Services

TugVote relies on third-party infrastructure and service providers to provide parts of the service.

Your use of operating-system, app-store, or other third-party services may also be subject to terms imposed by those providers.

We are not responsible for third-party services to the extent that responsibility lies with the relevant third party, subject to rights and protections that cannot lawfully be excluded.

13. Privacy

Our collection and processing of personal data is described in the TugVote Privacy Policy.

The Privacy Policy also explains account-data deletion and privacy rights that may apply to you.

14. Disclaimer

TugVote is provided on an "as is" and "as available" basis to the extent permitted by applicable law.

We do not guarantee that every feature will always be available, that the service will be free from every error or interruption, or that user-generated content will always be accurate, appropriate, or reliable.

Views expressed by users through votes, comments, profiles, or other user-generated content are those users' contributions and do not necessarily represent the views of TugVote or Noverdane.

Nothing in these Terms excludes warranties or other protections that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses resulting from use of or inability to use TugVote where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory consumer rights that apply to you.

If applicable law gives you rights or remedies that cannot be waived or restricted by contract, those rights and remedies remain unaffected.

16. Changes to These Terms

We may update these Terms as TugVote changes or where legal, security, operational, or regulatory requirements make changes appropriate.

When these Terms are updated, the Last updated date will be changed.

Where required by applicable law, we will provide additional notice of material changes or request renewed agreement.

Continued use alone will not be treated as consent where applicable law requires another form of consent.

17. Governing Law and Consumer Rights

These Terms are governed by the laws of Bulgaria, without depriving you of mandatory protections provided by the laws applicable to you.

If you are a consumer in the European Union or another jurisdiction that provides mandatory consumer protections, nothing in these Terms is intended to remove rights that cannot lawfully be waived by contract.

Any dispute will be handled by the courts having jurisdiction under applicable law. These Terms do not require a consumer to bring a dispute before a court in Bulgaria where applicable law gives that consumer the right to bring proceedings elsewhere.

18. Contact

TugVote is operated by:

Vasil Mutafchiev
Operating under the Noverdane brand
Bulgaria

Contact: tugvote@noverdane.com